In this course, you will learn how to develop effective communications skills that build positive interactions with others. The program is designed for a multi-faceted audience as it examines internal organisational communications (to subordinate, to colleague, to manager)...
The New Horizons Business Writing Program teaches participants how to write in a business environment. After a review of basic writing skills, participants will learn how to write business letters and reports, as well as several types of proposals.
At the very best, poor grammar can have 'you' be considered as being sloppy. At the worst, it can make you a laughing stock or be thought of as stupid. It is unfortunate, but many people still judge people's competence on their written output because it is on record. A...
In ten years of being a professional development provider we've seen a lot of workplace issues that need solving. Picture the manager whose influencing skills are so poor that she has to threaten and rant to get staff to achieve outcomes. Imagine the team member who acts...
With the wealth of information that people are subjected to today, the effective transfer and 'cut through' to those we wish to reach is a critical skill in business. The New Horizons' Effective Presentations Program examines the formalised area of information transfer...
Have your emails ever upset anyone? Have they caused friction, damaged a relationship? Have your emails been misunderstood? Has someone not read your email properly; or even ignored it? Does managing your inbox take too much time? If the answer is "yes" to most of these...
Writing succinctly, creating 'cut through' or persuading specific audiences are not skills learned in high school or university. Yet such skills in reporting can pay big dividends to organisations through time saving, clarity of message and the removal of frustration. Further,...
The New Horizons' The Effective Negotiator Program teaches participants the basics of negotiations. You will learn the basic types of negotiation and how to use negotiation processes in multiple situations. You will be able to articulate the phases required for success...
The Think on Your Feet� workshop begins with quick coherent thinking - the bedrock of communication - and ends with dramatically sharpening skills to speak more convincingly. The workshop provides all-purpose strategies for organising your ideas and shows how to match your...
In the 'old days' there was a secretarial pool who typed up any letter of importance that was to go out of an organisation. These people were careful and made correspondence represent the organisation well. The need for precise and appropriate business writing has not disappeared...
This two-day workshop introduces attendees to the process of writing good quality technical documents. Technical documents include procedures, instructions, manuals, and user guides. You learn to clearly define outcomes of what your writing must deliver, who your readers...
Train the Trainer is a component of continuous professional career development for those aspiring to supervisory/management positions or who hold leadership positions, where training is a vital competence. This course is often seen as a stepping stone towards enhancing...
Competitive, dynamic and innovative teams need people who are outgoing and yet organised, who have vision and an eye for detail, who are analytical and conceptual, who are dynamic and patient and who are forceful and yet sensitive to people's feelings. In truth it is rare...
Businesses utilise budgets and financial reports in some form or fashion everyday. The goal of this course is to give the participant a basic understanding of budgets and budgeted financial reports so they can hold relevant discussions and render decisions based on financial...
The New Horizons Problem Solving Program examines the fundamentals of solving business problems. You will consider the need for problem solving, ineffective responses to problems, the elements of an effective solution, and learn the skills needed to for effective problem...
The New Horizons Change Management Program teaches participants how to develop the skills to proactively address change and meet the challenges of transition in the workplace. You will work with various employee personalities to overcome the problems encountered when making...
The New Horizons' Conducting Effective Interviews Program teaches participants the fundamentals of interviewing. Participants will prepare themselves to interview a prospective employee by identifying the necessary skills and the type of personality that will fit best in...
The New Horizons Conducting Meetings Program teaches participants about planning, participating in, and concluding successful meetings. Students learn how to establish the purpose and agenda of a meeting, facilitate participants' progress toward the meeting goals, improve...
All of us experience conflict. We argue with our spouses, disagree with our friends, and
sometimes even quarrel with strangers at a football match. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the...
The 'human capital' of an organisation is one of its greatest assets. No matter how good a product is, the human component can 'make or break' a business. The transfer of knowledge and skill within organisations is a crucial part of this process and has implications on...
Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It's a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the...
Financial Acumen for Business Professionals is an accelerated learning experience that will help non-financial employees understand how financial data is generated and reported, as well as how it can be used for improved decision making and analysis. AME Learning's patented...
The New Horizons Managerial Leadership Program teaches participants about organisational leadership and its role in guiding the organisation toward vision fulfilment. Participants will learn how to define an organisation's vision, draft a vision statement and communicate...
Currently, there can be up to four generations employed in any workplace. Those in older generations may hold on past the usual age of retirement because of the current economic climate. The differences in their world views and behaviours compared with those of younger...
The New Horizons Managing Performance Program teaches participants the basics of creating a performance plan and the appraisal process. Participants will learn how to conduct a performance-planning meeting, document the performance plan, provide positive and constructive...
The New Horizons Team Leadership Program teaches participants how to be an effective team leader. You learn how to communicate effectively, adapt to various personality styles and overcome common problems. Further, you will work on aspects of verbal and nonverbal communication,...
So you have been in your job for a while now. Are you the best you can be to get the best out of your direct reports? Are there still niggly little problems with staff that you have not found a solution for? Have you learned to let go of doing it all yourself?
If you...
Most people get promoted to the position of People Manager based on their technical expertise but managing people calls upon a completely different set of skills. Because of this, surviving as a new manager can be difficult. 40% of managers new to a role don't survive in...
In this workshop you will learn empowering communication and behavioural techniques that will enhance your self-confidence, credibility and effectiveness. You will also develop an understanding of the factors that underpin behaviour - values, beliefs and attitudes - in...
Workplace bullying has become a hot topic in recent years, particularly as it is widely recognised as an Occupational Health & Safety issue.This course addresses both sides of the issue by creating empathy, assertiveness and awareness in all participants.
During this...
In today's world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A gaffe or social mistake at the wrong time can damage your career. If you want...
The New Horizons' Creativity and Innovation Program teaches participants about creative thinking in the workplace. You will develop creative thinking skills, mentally and physically prepare for creativity, incorporate innocence, intuition, and adventure into creative thinking,...
Time Management is a misnomer. Individuals need to effectively organise 'themselves' within a given time period in order to gain greater productivity and minimise stress. The New Horizons' Effective Time Management Program teaches participants the fundamentals of time management....
The role of the EA or PA is not always an easy one, especially if your boss/es are great at their technical expertise but not necessarily good at organising themselves or have a tendency to intimidate (perhaps unknown to them) with their interpersonal style.
On the other...
The New Horizons How to Handle Difficult People Program teaches participants techniques to deal with difficult customers and staff members in a positive and assertive way. Participants learn the assertiveness model and various strategies to communicate with individuals...
Time Management is a misnomer. Individuals need to effectively organise 'themselves' within a given time period in order to gain greater productivity and minimise stress. Microsoft Outlook 2007 provides a variety of different tools to help individuals increase their productivity...
Time Management is a misnomer. Individuals need to effectively organise 'themselves' within a given time period in order to gain greater productivity and minimise stress. Microsoft Outlook 2010 provides a variety of different tools to help individuals increase their productivity...
Today's workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. The...
The Advanced Project Management workshop is designed to enhance your existing project management skills by giving you greater detail on the techniques and tools necessary to manage projects effectively and efficiently.
The workshop examines in detail, the nine knowledge...
The Diploma of Project Management is designed to provide the skills and best practise framework and principles to ensure projects in the workplace are completed at the level of expectations from the business.
Our program material is based on the latest benchmark publication,...
Attendees will understand the power of using Earned Value as a practical control and monitoring technique designed to provide added value and insight to their overall project control process and appreciate the steps necessary to implement an effective EV system in their...
This workshop was designed to provide a practical structure to assist you to effectively manage vendor and partner relationships. We will discuss the entire lifecycle of the relationship from concept, through solicitation and selection, and finally through the life of the...
This course helps project managers assess their project communication needs, plan for meeting those needs, and effectively communicate project status and forecasts throughout the project lifecycle. Managing project communications is one of the most important duties of...
The Project Management Fundamentals course is a primer on the basics of Project Management. Participants learn how to use a range of project management techniques to manage the project life cycle and associated phases of a project. You will gain skills to plan, organise,...
It is widely accepted and consistent with the Project Management Institute (PMI) Standards that project management is composed of five process groups, which interrelate during the life of the project. According to the Project Management Body of Knowledge (PMBOK), "project...
Achieving the objectives in the presence of uncertainty is a requirement of most projects. Project risk management involves the processes of identification and analysis of risk events, and the development of response and control plans to deal with these events. In this...
The New Horizons Excellence in Service Advanced Program builds on the skills taught in our Excellence in Service Basics course. The Advanced course is aimed at people who manage service teams, as it focuses on the measurement, improvement and management of service standards...
The New Horizons Excellence in Service: Basic Program teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour...
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
The New Horizons Professional Selling Over the Phone Program teaches participants about using the telephone for professional selling. You will learn how to prepare scripts, manage calls, implement components of an effective voice, listen to feedback, and ask questions to...
The New Horizons 'Sales Skills: Fundamentals' Program teaches participants the fundamentals of the selling process. In the Fundamentals course, participants learn how to understand sales terminology, establish professional behaviour, handle clients, and create effective...
New Horizons' 'Smarter Selling' program is based on the best-selling book Smarter Selling by Keith Dugdale and David Lambert. This book is available at Dymocks, or complimentary to all New Horizons' Smarter Selling course attendees. The program helps you to develop strategies...
