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What is ITIL

The IT Infrastructure Library (ITIL) contains a comprehensive description of the processes involved in managing IT infrastructures as services.

Information Technology Infrastructure Library is a best practice for IT service delivery and infrastructure management. It was developed in the late '80s when IT professionals gathered to develop a comprehensive, integrated life cycle for all areas of IT Service Management. This creates a common language for your IT team to put services into business terms and align them with key objectives. With a combined focus on customer value and integrated communications programs, ITIL sets the stage for consistency in IT strategy, design, development, and delivery.

ITIL defined Processes allow you to:

  • Measure and benchmark system performance
  • Identify improvement opportunities in both cost and quality
  • Provide your internal customers with objective information

Based on practical experience, not vague or theoretical ideas.

With ITIL best practices in place, you can identify procedural gaps and redundancies, reduce costs, increase values, and serve your company's IT needs with maximum efficiency and control.

» ITIL Courses

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