So you have been in your job for a while now. Are you the best you can be to get the best out of your direct reports? Are there still niggly little problems with staff that you have not found a solution for? Have you learned to let go of doing it all yourself? If you are expecting your direct reports to get better at what they do but are not into improving your own capabilities, what example does that set? This course is designed to be the next step for managers who have some experience at people management but would like to finesse their existing skill set and add to their toolbox. Day one examines the idea of leadership through the Situational Leadership Model and how you can adapt your leadership style as your direct reports grow in their capabilities and accountabilities. Day two then introduces the concepts of coaching and mentoring and provides methods for you to incorporate these ideas into your management routine.
- What is leadership?
- Leadership Characteristics
- Leadership Principles
- Transformational Leadership
- Telling
- Selling
- Participating
- Delegating
- Kouzes and Posner
- Model the Way
- Influencing Others’ Perspectives
- Inspire a Shared Vision
- Choose Your Vision
- Communicate Your Vision
- Identify the Benefit for Others
- Your Inner Innovator
- Room for Improvement
- Lobby for Change
- Encourage Growth
- Create Mutual Respect
- The Importance of Trust
- Encourage the Heart
- Share Rewards
- Celebrate Accomplishments
- Make Celebrations Part of Your Culture
- The Principles of Influence
- The Art of Persuasion
- Create a Support System
- Long-Term Plans
- Coaching
- Mentoring
- Establish the Goal
- SMART Goals
- The Expectancy Theory
- Helping Others Set Goals
- Examine Current Reality
- Explore the Options
- Establish the Wrap Up
- What is Trust?
- How to Build a Trusting Relationship
- Trust & Coaching
- Characteristics of Good Feedback
- Constructive Criticism
- Encourage Growth and Development
- Frequent Obstacles
- Focusing on Progress not Shortfalls
- Reviewing Progress & Re-evaluating Goals
- Achieving the Goal
- Record the Achievements
- The G.R.O.W Coaching Model & Mentoring
- It’s all About Relationships
- Better at reading people and more flexible in your approach
- More confident and finessed with your existing skill set
- More able to motivate direct reports
- Better able to develop and get the best out of people
- A better leader and influencer
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About Microsoft On-Demand Learning
Build your Microsoft technical expertise while balancing the demands of your schedule. The new MOC On-Demand series courses combine high-quality video lectures, live hands-on labs and knowledge-checks in a self-paced format to help you build skills as your schedule allows—all at once or five minutes at a time.
MOC On-Demand at a Glance
Self-Paced Learning
Immediate Feedback on Mastery
SATV Eligible
Direct From the Source
Learn Anywhere Anytime
Live Hands-on
Labs
