Effective Influencing and Persuasion Skills

  1. Business Skills
  2. Business Communication
  3. Effective Influencing and Persuasion Skills

loading..
(Course eligible for SATVs)

loading..

DOWNLOAD COURSE OUTLINE

All of us need to influence or persuade someone at some stage in life. In the workplace, influence and persuasion skills are everyday necessities; crucial to achieving business outcomes. Without good influencing techniques managers use force and coercion, team members can get into conflict and lower productivity and sales, and customer service staff can lose customers.

Through this workshop, you will begin to demystify the behaviours of great influencers. You will learn techniques to constructively influence and persuade others whilst keeping the relationship intact. You will also have the opportunity to practice with an experienced facilitator at hand to assist. Finally, you will leave with an action plan to help you continue to use these important skills.

Session One: Course Overview

Session Two: Understanding Persuasion and Influence

  • Influencing, Persuading or Manipulating?

Session Three: Preparing to Persuade or Influence

  • Pushing and Pulling
  • Values
  • Communicating with Confidence

Session Four: Getting Off on the Right Foot

  • Building Rapport
  • Matching and Mirroring
  • Pacing
  • Leading

Session Five: Content Foundations

  • Putting it on a Tripod!
  • Exercise.
  • CAP (Cumulative Action Plan)

Session Six: Refinement Tactics

  • It’s FAB!
  • Putting it Together
  • An Alternative

Session Seven: Using Stories to Effect

  • The Importance of Story
  • A good technique for storytelling
  • Storytelling Tim
  • Debrief

Session Eight: Some Words Make a Difference

  • Embedding Positive or Negative Commands
  • Exercise: Rewriting positively
  • Other words to avoid

Session Nine: Holding Your Ground

  • Empathy
  • Covering your “but”
  • How to say “No” and set limits

Re-CAP (Resultant Cumulative Action Plan)

This course is intended for anyone for whom influencing and persuading others in the workplace is important, including:•Leaders•Managers•Salespeople•Negotiators•Team Members
Before attending this course, students must have:

Key Business Benefits

  • Boost productivity through time saving, ease of management and getting the ‘right’ messages across
  • Strengthen staff trust and engagement
  • Enhance capability of winning business
  • Create a better feeling and stronger organisation

Key Participants Benefit

  • Understand the difference between influence, persuasion and manipulation
  • Develop effective techniques for influence and persuasion
  • Practice these skills
  • Become more confident of your ability to influence and persuade
After completing this course, students will be able to:

Register

Traditional Classroom   

    Show all

    Traditional Classroom   

      Show all

      Traditional Classroom   

        Show all

        Traditional Classroom   

          Show all

          OnlineLive   

            Show all

            Connected Classroom   

              Show all

              Flexible Mentored Learning   

                Show all

                Flexible Mentored Learning   

                  Show all

                  Flexible Mentored Learning   

                    Show all

                    Flexible Mentored Learning   

                      Show all

                      Not currently scheduled

                      Fast track the availability of this course.
                      Add to watch list or call 1300 794 006.

                      Need your team upskilled?
                      Request a Quote

                      Effective Influencing and Persuasion Skills
                      Free PDF Course Outline

                      Please choose which format you wish to download:
                      Start Download

                      By providing us with your email, you agree to the terms of our Privacy policy.

                      Success!

                      We’ve sent you an email to with the download links for your selected course outline.

                      Be sure to check your junk mail folder, just in case your mailbox didn’t like our email!


                      Thanks
                      Your friends @ New Horizons

                      About Microsoft On-Demand Learning

                      Build your Microsoft technical expertise while balancing the demands of your schedule. The new MOC On-Demand series courses combine high-quality video lectures, live hands-on labs and knowledge-checks in a self-paced format to help you build skills as your schedule allows—all at once or five minutes at a time.

                      MOC On-Demand at a Glance

                      Self-Paced Learning

                      The modular structure offered by MOC On-Demand courses lets learners complete training piecemeal or in an order they choose.

                      Immediate Feedback on Mastery

                      Knowledge checks at the end of each module and each course tell learners whether they’ve mastered the content and are ready to move on.

                      SATV Eligible

                      Similar to In-class Microsoft official curriculum courses, MOC On-Demand is eligible for payment via Software Assurance Training Vouchers (SATVs)

                      Direct From the Source

                      MOC On-Demand is brought to you by the people who wrote the software. The content is based on the official Microsoft official curriculum (MOC).

                      Learn Anywhere Anytime

                      The high-quality in-depth video content, labs and knowledge checks are all available to you via the cloud 24 X 7.

                      Live Hands-on
                      Labs

                      Unlike other on-demand offerings that offer simulated labs, MOC On-Demand gives customers a live, real-time environment for hands-on training.
                      blah is false
                      top