The New Horizons Problem Solving Program examines the fundamentals of solving business problems. You will consider the need for problem solving, ineffective responses to problems, the elements of an effective solution, and learn the skills needed to for effective problem solving. Participants will also learn how to avoid inappropriate responses to problems, identify types of problem solvers, overcome barriers to problem solving, and identify phases of the problem-solving process. Program activities also cover the process for generating solution options and a method for prioritising problems, the ability to identify a problem’s root causes, develop and implement an effective solution, track the success of your solution, and define multiple analysis techniques and different methods to reach conclusions. Finally, you will learn about logical and creative thinking, quantitative and qualitative analysis techniques, reasoning, and conclusions.
- Fundamentals of problem solving
- Discussing problem solving
- Handling problems
- Identifying problems
- Effective problem-solving approaches
- Discussing effective problem-solving approaches
- Problem solvers
- Identifying problem solvers and their skills
- The corporate problem-solving culture
- Identifying the corporate culture
- Identifying problems
- Analyzing the situation
- Gathering information
- Identifying solution criteria
- Committing to a solution
- Generating solutions
- Choosing the best solution
- Implementing a solution
- Confirming problem elimination
- Measuring solution success
- Managing solution project
- Communicating problem-solving changes
- Critical thinking
- Developing reasoning skills
- Developing logic skills
- Quantitative analysis
- Discussing quantitative analysis techniques
- Examining financial analysis techniques
- Discussing forecasting techniques
- Qualitative analysis
- Discussing qualitative analysis techniques
- Thinking creatively in problem solving
- Using analogies in problem solving
- Discussing mind mapping
- Managing problem-solving teams
- Building a problem-solving team
- Conducting team meetings
- Driving a successful team
- Encouraging team members
- Interacting with team members
Key Business Benefits
- Lifts the capabilities of staff to take responsibility and solve business issues
- Creates greater customer and staff satisfaction by solving problems at a root level where necessary, rather than ‘band-aiding’
- Can potentially raise revenues and lower costs by helping individuals generate solutions to business issues in a structured manner
Key Participants Benefit
- Boosts confidence in decision-making through provision of structure
- Ensures adequate and consistent problem resolution through a stepped process
- Increases versatility via multiple strategies to analyse and solve problems
- Have consistency in the problem solving approach
- Ensure adequate resolution is reached
- Have a toolkit of multiple strategies and skills to allow adjustment of approach
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About Microsoft On-Demand Learning
Build your Microsoft technical expertise while balancing the demands of your schedule. The new MOC On-Demand series courses combine high-quality video lectures, live hands-on labs and knowledge-checks in a self-paced format to help you build skills as your schedule allows—all at once or five minutes at a time.
MOC On-Demand at a Glance
Self-Paced Learning
Immediate Feedback on Mastery
SATV Eligible
Direct From the Source
Learn Anywhere Anytime
Live Hands-on
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