Select a course below to view the outline, dates and other related details.
(4.26 out of 5) | Based on 2159 student evaluations | ||
Based on 2159 student evaluations |
Strengthen and build telephone communication skills so that the opportunities arising from inquiries, service and sales calls are maximised.
(4.25 out of 5) | Based on 2023 student evaluations | ||
Based on 2023 student evaluations |
The New Horizons Excellence in Service – Essentials Program teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words. You … Read more
(4.25 out of 5) | Based on 176 student evaluations | ||
Based on 176 student evaluations |
Manage an inbound call center, measure quality and performance, and motivate call center staff.
Course Inclusions & Features:
- Dedicated Learning Solutions Advisor to help customise course and learning outcomes
- Qualified trainers with real-world experience
- Up to 6 month free course repeat option (Exclusions Apply)
- Ask us about our ‘Lunch-like-a-Local’ Vouchers. Sit down and enjoy lunch with your class mates at our favourite local café.
- Printed or Digital course material
- Course completion certificate
- Central CBD location in Sydney, Melbourne, Brisbane and Perth