ITIL®
The IT Infrastructure Library (ITIL®) contains a comprehensive description of the processes involved in managing IT infrastructures as services.
Information Technology Infrastructure Library is a best practice for IT service delivery and infrastructure management. It was developed in the late '80s when IT professionals gathered to develop a comprehensive, integrated life cycle for all areas of IT Service Management. This creates a common language for your IT team to put services into business terms and align them with key objectives. With a combined focus on customer value and integrated communications programs, ITIL® sets the stage for consistency in IT strategy, design, development, and delivery.
ITIL® defined processes allows you to:
- Measure and benchmark system performance
- Identify improvement opportunities in both cost and quality
- Provide your internal customers with objective information
With ITIL® best practices in place, you can identify procedural gaps and redundancies, reduce costs, increase values, and serve your company's IT needs with maximum efficiency and control.
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here for a complete list of ITIL® Courses
ITIL® is a registered trade mark of the Cabinet Office
For any further questions or queries please contact your New Horizons Account Manager on 1300 794 006 or click here to make an enquiry.
