Articles written by: Itvinder Mankoo

Jul 20, 2020

RESILIA™ and Cyber Security

What's this new AXELOS offering called RESILIA™? Well, the short answer is: "The RESILIA™ best practice portfolio is designed to help [...]

Jun 06, 2020

ITIL® Practitioner Guidelines - Start Where You Are

Upon commencing a project, the most difficult thing is to know where to begin. So, one of the Guiding Principles of ITIL® Practitioner recommends that you should [...]

Jun 02, 2021

ITIL® Practitioner - Looking at the nine guiding principles

We recently ran a webinar about ITIL®, explaining the fundamental principles of an Information Technology Infrastructure Library, and why it is fast becoming the [...]

May 24, 2021

ITIL® is Is Not a Four Letter Word

If you’ve ever wondered what exactly Information Technology Infrastructure Library (ITIL®) is, then let me help you understand, by answering some of the [...]

Jan 31, 2021

What is Bring Your Own Device (BYOD)?

Bring Your Own Device or BYOD, the new trend that is being embraced by the workplace, is defined as "allowing the employees to bring their own devices to the [...]

Dec 15, 2020

A focus on value

Value for customers is always going to be the fundamental principle a service provider maps to be able to create the sought-after value. The "customer" may be [...]

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