Managing Multigenerational Teams

1 Day $0

Currently, there can be up to four generations employed in any workplace. Those in older generations may hold on past the usual age of retirement because of the current economic climate. The differences in their world views and behaviours compared with those of younger generations, eager to climb the corporate ladder or concentrate on work/life balance, may cause issues within teams.

In this course, you will recognise how generational differences affect a team's individual world views and consequently the member’s performance and conduct. You will examine your own beliefs and behaviours in contrast to your own generation and then in turn uncover the differences to the other generations you may lead.

Finally, you will do exercises and create action plans to change challenging behaviours, leverage generational assets, and hire and retain members to create a robust team of complementary intergenerational members.

The participant examines their own generational beliefs and behaviours and then contrasts those to the likely held world views of their team members. The facilitator will then take you through a series of case studies, role plays and exercises in order to create an action plan to change challenging behaviours, leverage generational assets, and hire and retain members to create a robust team of complementary intergenerational members.
  • Cultural Literacy
  • Stereotypes
  • Generation
  • Millenials (Gen Y)
  • Generation X
  • Baby Boomers
  • Traditionalists
  • Generational Diversity
  • Performance Expectations
  • Your Performance Expectations
  • Performance Expectations Across Generations
  • Communication Modes
  • Generational Communication Concerns
  • Communicating with Generations in Your Team
  • Dead Zones
  • Motivation
  • Motivators for Your Intergenerational Team
  • Negotiation
  • Negotiation with Your Team Members
  • General Negotiation Concerns
  • Your General Negotiation Concerns
  • Pluralism
  • Your Pluralistic vs Monistic Views
  • Corporate Culture
  • Tolerance for Change
  • Embracing Change
  • Pandering
  • Pandering to Your Team
  • Unique Assets of Generations
  • Your Team’s Generational Assets
  • Roadblocks to Acceptance
  • Decision-Making Styles
  • Types of Collaboration
  • Attitudes Toward Collaboration
  • Your team’s Attitudes Toward Collaboration
  • Warning Signs of Poor Collaboration
  • Coaching Styles
  • Attitudes Toward Coaching
  • Warning Signs That Coaching is Needed
  • Your Coaching Needs
  • Changing Workplace Demographics
  • Your Workplace Demographics
  • Job Advertising Venues
  • Resume Issues
  • Information on Social Networks
  • Interview Types
  • Common Interview Issues
  • Career Expectations
  • Retention Strategies
  • Your Retention Strategies
Managers of multigenerational teams who need to resolve problems and lead their members to deliver peak performance.


  • Boosts productivity through creating better team relationships and increasing ease of management
  • Helps minimise conflict
  • Staff are more likely to stay
  • Strengthens staff understanding, trust and morale
  • Creates a more tolerant and robust organisation


  • Recognise Generational difference and possible problematic consequences
  • Increase personal awareness of your beliefs and the effect on your management
  • Improve team cohesion and collaboration
  • Develop effective communication techniques for improving intergenerational relationships
  • Enhance productivity and performance
Tim Higgs

Tim has been involved in the corporate training and coaching ...


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