What’s new in Microsoft Dynamics CRM 2015?

 Oct 29, 2015

In today’s blog, I will talk about the new features in Microsoft Dynamics CRM 2015.

Accessing records using voice commands

Now Cortana is tightly integrated with Dynamics CRM 2015. Customers using windows phone 8.1 can now use voice based commands to create appointments, tasks, find information and even call customers from the customer list.

Improved search

A new improved quick search helps users to find customer records quickly and easily. Now the search box supports asterisk as a wild card character.

Guided sales process

CRM 2015 includes a new branching capability for organisations to implement complex business process.

Improvements in CRM for OUTLOOK

Now it is much quicker and easier to configure CRM for Outlook. With Microsoft Dynamics CRM 2015 for Outlook, users can sync assigned tasks and appointment attachments.

Mobile improvements

Now the mobile client comes with role-tailored dashboards, analytics and easy navigation. Support for disconnected scenarios have been improved.

Easy customisation of Help

CRM 2015 offers very user-friendly method of modifying what gets displayed under the help question mark icon.

Social listening

Microsoft Dynamics CRM Online customers with a minimum of 10 Professional users automatically have access to Social Listening as part of their subscription at no additional charge.

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About the Author:

San Roy  

San is a highly skilled IT Infrastructure professional with over 15 years experience in a technical training capacity. Throughout his career as a technical training consultant San Has been responsible for the development of numerous IT professionals, providing knowledge and expertise in the areas of Server Operating Systems, Database Management Systems, Messaging and Collaboration. San primarily specialises in delivering training in Microsoft products including Windows Server OS, Windows Client OS, SQL Server, SharePoint Server and Exchange Server. Through his years of practical experience as a technical trainer he is able to provide added insight and value to students that reach beyond the scope of a standard course outline. San has established himself as one of New Horizons’ preferred trainers by continually bringing a combination of technical expertise and personality to the classroom each day.

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