
Oct 29, 2014
One of the greatest challenges managers face is how to give constructive feedback that results in their employee feeling positive and motivated to change their behaviour and, more importantly, sustain it. Rather than being perceived as criticism, I see feedback merely as a joint problem solving exercise. It’s an opportunity for both parties to analyse an issue and agree on an appropriate solution. I’ve found this approach very beneficial in reducing (and sometimes eliminating) the risk of emotions derailing the conversation. Here are some simple tips to help achieve this outcome:- Do your homework and plan what you will say to avoid getting caught up in your own emotions.
- Commence with an opening statement that sets a positive tone for what follows.
- Ideally, base your feedback on first hand observations.
- Be behaviourally specific when describing behaviour e.g. what you saw the employee do or say.
- Avoid the use of vague or subjective words and phrases e.g. “I’d like to discuss your negative attitude during our meeting.”
- Ask questions and actively listen to encourage an open dialogue and put the employee at ease.
- Be open to receiving both feedback and views that may differ from your own.
How do your Excel skills stack up?
Test NowNext up:
- Designing business continuity management strategies in SharePoint 2013
- Doing a VLOOKUP that finds exactly what you want
- SQL Server in Microsoft Azure virtual machines
- Duplicate animations with ease using PowerPoint’s Animation Painter
- Killer Fillers
- Evolving Office 365 plans
- Wrapping your head around Content Type IDs
- How to create a template in Microsoft Outlook 2010 and 2013
- Active Directory Administrative Center (ADAC) Updated
- More haste, less speed
Previously
- Use Office 2013 at home with an Office 365 subscription
- Extension methods in C#
- Use the master slide to save time in PowerPoint 2013
- Business process flows in Microsoft CRM 2013
- ‘Pure’ listen your way to the top
- Inserting an online video in Word 2013
- How to install and configure integration packs for System Center Orchestrator
- The mystery of mail merge in Microsoft Word
- Get into the cloud with Visual Studio Online
- Less is more, not more is more