Customers who have Software Assurance membership in the application or system pool are eligible for Microsoft training vouchers (IT classroom training).

Training vouchers entitle customers to receive courses from Microsoft Learning partner locations for a specific number of training days. The number of days granted varies by program and the number of qualifying Software Assurance licenses acquired. The training vouchers are electronic and can be used at any participating Learning Partner location worldwide.

Software Assurance training vouchers provide IT professionals and developers with the opportunity to receive in-depth technical classroom training, taught by Microsoft Certified Trainers (MCTs) at Learning partner locations. Courses are developed by Microsoft experts and can help your IT staff deploy, manage, and support the latest software.

Those created for IT professional or developer audiences- for example, courses on Windows Server 2008 and advanced development with Microsoft Office SharePoint Server. Courses created for information workers- for example, courses on Microsoft Office Excel, Office Word, and Office PowerPoint are not eligible to be attended using SATVs.

Some of the primary benefits include:

– Cost savings: Technical training is included in Software Assurance coverage so there are no additional costs.

– Increased employee skill levels: Employees can take eligible technical courses to increase their skill level and help keep up-to-date on how to deploy, manage, and support technology.

– Guaranteed pricing: Microsoft has already set the pricing for the training with the Learning partners. Customers only need to know that one training voucher day equates to one IT classroom training day.

The training days provided to your organisation last the duration of the volume licensing agreement. For example, if you have a three-year agreement, you have three years to use your training days.

Training vouchers remain valid for 180 days from their creation date. If a voucher is not used by the designated employee within 180 days, it is revoked automatically, and the days go back into the company pool to be used by someone else. If the customer agreement has expired, vouchers and training days will be forfeited.

You receive a number of training days depending on the amount of qualifying Microsoft Office and/or Windows software licenses covered by your Software Assurance agreement. To be eligible for training vouchers, you must have a minimum number of licenses covered by Software Assurance; this number varies by licensing program.

First, ensure that you have a list of employees for whom you wish to create training vouchers, along with corporate email addresses. Second, know the length of the courses for which you want to create training vouchers. Finally, go to the Microsoft Volume Licensing site to create the vouchers.

The training voucher must be created for the length of the IT classroom training. If the voucher was created for fewer days than the length of the course because your organization has no additional days to add, the difference in days must be paid directly to the Learning partner. Note If you mistakenly created the voucher for fewer days than you need, please revoke the voucher. Revoking the voucher will automatically return the training days to the company’s pool of days, and a new voucher for the correct duration can be created. To revoke a voucher, visit the Volume Licensing Service Center site.

If a designated employee uses their voucher with a value greater than the course duration, the Learning partner will only be reimbursed for the actual length of the course. Unused training voucher days will be automatically credited to your organization after the voucher is paid to the Learning partner.

To change the status of a training voucher from assigned back to the eligible pool of days, you must revoke it in the system.  

The trainee must provide the training voucher number and the email address that he or she used when creating the voucher. If one of these items is incorrect, the Learning Partner will not be able to validate the voucher.

Employees must provide the benefit manager’s email address, along with the voucher number, when reserving the voucher. They must also provide their own work email address to the Learning partner.

One training voucher day equates to one day of training. If a course is five days long, a five vouchers are needed.  

No, the value is the same for all eligible courses, and there is no difference in value between a developer course and an IT professional course. Both require the same number of voucher days if the course length is the same.

The trainee contacts New Horizons to indicate that he or she is no longer interested in taking the class. New Horizons standard course cancellation policy will apply. Courses cancelled outside of New Horizons standard course cancellation policy will not be refunded.