Customer Service Training:

New Horizons currently offers the following courses in the area of Customer Service training:

Call Centre Management

Manage an inbound call center, measure quality and performance, and motivate call center [Read more]

Excellence in Service- Essentials

The New Horizons Excellence in Service - Essentials Program teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice [Read more]

Fundamentals of Customer Service

This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer [Read more]

Professional Telephone Skills

Strengthen and build telephone communication skills so that the opportunities arising from inquiries, service and sales calls are [Read more]
 
  
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