
Jul 01, 2014
In Microsoft Lync Server 2013, the monitoring role is required to collect performance metrics about the communication sessions. Previously, monitoring required an additional server, but in Lync Server 2013, the monitoring role can be collocated to the front-end servers. Now, each front-end server can directly communicate with the monitoring and archiving databases. I’ll elaborate more about this in this post. As seen in the image below, the monitoring and archiving roles are configured from the topology builder.The monitoring services consists of four main components:
- The data collection agents – they are automatically installed on every front-end server and they are responsible for collection performance data.
- Monitoring databases – they are the SQL Server databases that store the collected data. The databases can be collocated on the back end SQL instance or on a different computer.
- Microsoft Systems Centre Operations Manager (SCOM) Management Pack – this is an optional component. These management packs can help to produce more real time alerts showing the health of call reliability and media quality.
- Monitoring server reports – this is also an optional component, and contains several out of the box reports on usage, media quality information and call diagnostic information.
The call detail records collected by Lync can be used to capture the information related to the VoIP calls, IM messages, Audio – Video conversations, meetings, application sharing and file transfers. The call details records are beneficial for billing purpose. You can then use SQL queries to extract information from the CDR database (image below).
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