Customer Service Skills Training:

New Horizons currently offers the following courses in the area of Customer Service Skills training:

Assertiveness at Work

In this workshop you will learn empowering communication and behavioural techniques that will enhance your self-confidence, credibility and effectiveness. You will also develop an understanding of the factors that underpin behaviour - values, beliefs and attitudes - in order to develop and [Read more]

Business Etiquette

In today's world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A gaffe or social mistake at the wrong time can damage your career. If you want to enhance and polish [Read more]

Excellence in Service- Essentials

The New Horizons Excellence in Service - Essentials Program teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice [Read more]

Fundamentals of Customer Service

This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer [Read more]

How to Handle Difficult People

The New Horizons How to Handle Difficult People Program teaches participants techniques to deal with difficult customers and staff members in a positive and assertive way. Participants learn the assertiveness model and various strategies to communicate with individuals who are dominant or [Read more]

Professional Telephone Skills

Strengthen and build telephone communication skills so that the opportunities arising from inquiries, service and sales calls are [Read more]

Stress Management

Today's workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. The New Horizons one-day [Read more]

Think on Your Feet®

The Think on Your Feet® workshop begins with quick coherent thinking – the bedrock of communication – and ends with dramatically sharpening skills to speak more convincingly. The workshop provides all-purpose strategies for organising your ideas and shows how to match your message to your [Read more]
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