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ITILĀ® Service Lifecycle - Design

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Duration: 3 Days

Overview:
The ITIL® Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Design publication.
Target Audience:
The course syllabus covers the management-level concepts and core information of the activities and techniques within service design, but not specific details about each of the supporting processes. The main target group for the ITIL® Intermediate Qualification: Service Design Certificate includes, but is not restricted to:
  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • ITSM trainers involved in the ongoing management, coordination and integration of design activities within the service lifecycle
  • Individuals who require a detailed understanding of the ITIL® service design stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
  • IT professionals working within, or about to enter, a service design environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
  • Individuals seeking the ITIL® Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite
Pre-requisites:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission. Candidates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required:
  • Earlier ITIL® (V2) Foundation plus Foundation Bridge
  • ITILĀ® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes)
At Course Completion:
This qualification provides a complete management-level overview of service design, including all its related activities. Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
  • Introduction to service design
  • Service design principles
  • Service design processes
  • Service design technology-related activities
  • Organising for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks
Outline:
Course Introduction
Module 1 - Course Introduction
Module 2 - Service Design
Module 3 - Service Design Activities
Module 4 - Service Design Processes
Module 4 - Service Design Processes - Part 2
Module 5 - Technology, Organisation & Implementation

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ITIL® is a registered trade mark of the Cabinet Office.
ITIL® training is provided by Cobitism PTY LTD, a BCS accredited Training Organisation.
 
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