Home > Technical > ITIL®

ITIL® Foundation Certificate in IT Service Management Course + exam

Book a course:
  State:
Date:
  City:
Time:
  Price:
 

Duration: 3 Days

Overview:
Learn about the international standard for IT Service Management (ITSM) and earn an internationally recognised ITIL® Foundation Certificate in 3 days! The ITIL® foundation course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL® training teaches essentials of IT Infrastructure Library (ITIL®) and helps you to understand how your organisation can benefit significantly by applying the ITIL® principles to your work environment. Important Note: ITIL® Fundamentals Foundation Certification Training Course pricing includes the ITIL® Foundation Certificate Exam at the end of the 3rd day of the course. This course also includes the ITIL® Pocket Book 2012 version (Official Title: An Introductory Overview of ITIL®).
Some work will be required by candidates in the evenings, one hour should be allowed for this on day one and day two.
Target Audience:
  • All levels of support personnel within an IT Service Delivery Organisation
  • IT Managers
  • Support Team Leaders
  • Service Desk Supervisors
  • Change Managers
  • Service Level Managers
  • Problem Managers
  • Operations Managers
  • Account Managers who interact between the business and IT
Pre-requisites:
There are no pre-requisites for this ITIL® training course, however it is assumed that course participants are working or have worked in an IT Service environment or equivalent. This course is a pre-requisite for the Practitioners Certificates and the Managers Certificate in IT Service Management.
At Course Completion:
After completing this ITIL® training course, students will understand the concepts of how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide. These skills will be achieved by developing an understanding of how all of the departments and sections within the IT organisation work together to deliver a service. Concepts such as Change Management, Availability Management, Root Cause Analysis, Incident, Event and Request Fulfilment will be undertaken. The following components will also be covered in this course:
  • The history of ITIL® and IT Service Management
  • Understanding services and the business context of IT and how ITSM offers Value to the business
  • Process theory and development and ownership
  • Key Definitions and Terminology of the ITIL® model
Outline:
Module 1: Service Strategy
Module 2: Service Design
Module 3: Service Transition
Module 4: Service Operation
Module 5: Continual Service Improvement
Course Ratings
Averaged from 12 responses.
Instructor's Knowledge
Training Quality
Training Objectives
Training Overall
Courseware Quality
What do these ratings mean?

Name:
Company:
Phone:
Email:
Location:
How can we assist you?:

Bookmark & Share
ShareTweetLinkShareDiggShareShare
 
 
ITIL® is a registered trade mark of the Cabinet Office.
ITIL® training is provided by Cobitism PTY LTD, a BCS accredited Training Organisation.
 
CODE:0-0-NHAITILFCSM

Home | Search | Site Map | Legal | Privacy Policy | Terms of Use | Contact | Links & Resources | Career Opportunities

Copyright © 2009 New Horizons Learning Centres Holdings Pty Ltd. All rights reserved. ABN: 86 168 459 086


Developed by Globe Web Services