Learn about the international standard for IT Service Management (ITSM) and earn an internationally recognised ITIL® Foundation Certificate in 3 days!
The ITIL® foundation course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL® training teaches essentials of IT Infrastructure Library (ITIL®) and helps you to understand how your organisation can benefit significantly by applying the ITIL® principles to your work environment. Important Note: ITIL® Fundamentals Foundation Certification Training Course pricing includes the ITIL® Foundation Certificate Exam at the end of the 3rd day of the course. This course also includes the ITIL® Pocket Book 2012 version (Official Title: An Introductory Overview of ITIL®).
Some work will be required by candidates in the evenings, one hour should be allowed for this on day one and day two.
Target Audience:
All levels of support personnel within an IT Service Delivery Organisation
IT Managers
Support Team Leaders
Service Desk Supervisors
Change Managers
Service Level Managers
Problem Managers
Operations Managers
Account Managers who interact between the business and IT
Pre-requisites:
There are no pre-requisites for this ITIL® training course, however it is assumed that course participants are working or have worked in an IT Service environment or equivalent. This course is a pre-requisite for the Practitioners Certificates and the Managers Certificate in IT Service Management.
At Course Completion:
After completing this ITIL® training course, students will understand the concepts of how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide. These skills will be achieved by developing an understanding of how all of the departments and sections within the IT organisation work together to deliver a service. Concepts such as Change Management, Availability Management, Root Cause Analysis, Incident, Event and Request Fulfilment will be undertaken. The following components will also be covered in this course:
The history of ITIL® and IT Service Management
Understanding services and the business context of IT and how ITSM offers Value to the business
Process theory and development and ownership
Key Definitions and Terminology of the ITIL® model