Fundamentals of Customer Service

Fundamentals of Customer Service

STATE CITY
DATE
PRICE DURATION
$470.00 ex. GST
1 Day
COURSE REGISTRATION
Overview:
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
Outline:
Module 1: Understanding Customer Service
Module 2: Focusing on the Customer
Module 3: Handling Complaints
Module 4: Delivering Excellent Customer Service on the Telephone
Module 5: Coping With Stress
Course Ratings
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Related Courses
View all Customer Service courses available at New Horizons.
 
CODE:0-0-1685CWEE-ILT
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