The New Horizons Change Management Program teaches participants how to develop the skills to proactively address change and meet the challenges of transition in the workplace. You will work with various employee personalities to overcome the problems encountered when making changes in your organisation. You will also learn how to develop the ability to effectively handle organisational changes by examining the transition process and understanding their own, and others’, needs and responses to each phase. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure participant success.
- Basics of change management
- Understanding levels of change
- Identifying misconceptions about change
- Importance of change
- Understanding the benefits of change
- Identifying essential areas of change
- Leading change
- Promoting successful change
- Understanding resilience
- Steps of a change process
- Analyze a situation
- Understanding the aspects of change
- Choose an action
- Implement the action
- Creating a sense of urgency
- Motivating employees
- Preventing failure
- Monitor the progress
- Resistance
- Resisting change
- Understanding negative reactions
- Easing the tension
- Complacency
- Identifying causes of complacency
- Crisis
- Reacting to a crisis
- Preparing for a crisis
- Creativity
- Encouraging creativity
- Commitment
- Developing commitment
- Communication
- Communicating during a change
- Demonstrating support by listening
- Controlling the grapevine
- Truths and misconceptions
- Identifying truths and misconceptions
- Understanding the transition process
- Factors affecting response
- Understanding response styles
- The endings phase
- Understanding the endings phase
- Managing the endings phase
- The exploration phase
- Understanding the exploration phase
- Understanding responses
- Understanding needs
- Management of the exploration phase
- Managing uncertainty
- The new beginnings phase
- Understanding the new beginnings phase
- Understanding needs
- Management of the new beginnings phase
- Understanding communication guidelines
Key Business Benefits
- Boosts productivity through time saving and ease of management
- Staff are more engaged and likely to stay
- Time objectives are met
Key Participants Benefit
- Helps participants to understand themselves and others better so as to adapt to change more effectively
- Allows easier management
- Creates a culture of resilience
- Get the best out of people through change
- Be less stressed in a change process
- Be more productive/effective in the various phases of change
- Better able to deal with conflicts and challenges that arise during change
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