NH Blog - Articles on verbal communication

May 27, 2021

The science of presenting (Part 3)

This is the third and final part of the Science of Presenting series. Make sure you read parts one and two. I hope you enjoy them. Logic The audience or learner must [...]

May 06, 2021

Different communication styles, Part 1 - the best communicators know this, so should you.

One area I spend a lot of time teaching students is different communication styles. I discuss the importance of knowing their communication style, its effect on others, [...]

Apr 22, 2021

The Moth: a bright idea that can help you influence better

In a recent training session I was conducting on Effective Influencing and Persuasion, one of the participants asked me if I could recommend a book on storytelling so [...]

Apr 01, 2021

Keep calm, stay cool and carry on...or how not to kill your family!

I find having lots of people around me all the time, a very stressful experience. Particularly in my family, everyone is very forthright (or should that read [...]

Nov 05, 2020

Killer Fillers

In the past three weeks, I have had two separate people in training who, on numerous occasions, said “to be honest” in front of what they were about to share. Both were [...]

Oct 29, 2020

Taking the emotion out of feedback

One of the greatest challenges managers face is how to give constructive feedback that results in their employee feeling positive and motivated to change their behaviour [...]

Oct 15, 2020

Less is more, not more is more

I know that I have sometimes felt unsure of myself, or of my audience’s knowledge, around a particular topic when writing or speaking with them, and have made the fatal [...]

Oct 08, 2020

6 tips to help master the art of influence

Are you having trouble getting your ideas for change across to your customers or those within your organisation who have the power to influence and make things [...]

Sep 17, 2020

Telling people that their feet smell and other delightful office conversations

She arrives at her desk in the open-plan office, her feet, hot and sweaty. She takes off her shoes, switches on the small fan she’s bought to cool her feet and all [...]

Aug 13, 2020

4 techniques to improve your active listening skills

Why is it so difficult to stay focused and actively engaged in some conversations?  One of the main reasons is that we listen faster than we talk. In today's [...]

Aug 06, 2020

MH-17 and words

My brother is a journalist, working and living in Russia. He does proffer a different view on what is happening in the Ukraine than the stories we get over here. [...]

Jul 30, 2020

Assertiveness – From theory to practice

I spend a lot of my time conducting communication skills programs for employees from a range of different industries. The employees are different in as many ways as they [...]

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