Who does what in managing change?

 Jun 03, 2015

To ensure your strategic change initiatives have a greater chance of implementation and success, following some standard roles and guidelines may provide you with some clarity in terms of who does what in managing change.

In today's post, I will outline 4 main groups of people within an organisation who all have different roles to play when it comes to managing change - executives, senior and middle managers, and front-line supervisors, change project team members and change project support functions.

Executives and senior managers

  • The change sponsor sits within this group and their role is to be visible to all staff and active throughout the change process.
  • They authorise and fund changes.
  • They also communicate high-level messages about the change directly to staff.

Middle managers and front-line supervisors

  • They reinforce the change message with staff.
  • They advocate/sell change.
  • They also coach staff through the changes while still fulfilling their day-to-day work as it still needs to be “business as usual.”

Change project team members

  • They manage the technical side of change.
  • They integrate change management strategies into project plans.

Change project support functions

  • They support different activities of the change management team and project team.
  • They provide expertise, knowledge and tools of change.

Hopefully, this has given you a better understanding of the roles of different people within an organisation and what is expected of them when implementing a change initiative.

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About the Author:

Trish Dobe  

Trish has over 20 years of experience in organisational development, change management, and corporate learning & development both within Australia and overseas. As one of New Horizons' Professional Development trainers, Trish’s main focus is the delivery of solutions which enable organisations to measurably improve their performance. Trish specialises in the delivery of training programs in the areas of performance management, leadership, process improvement, sales and customer service. From a practical standpoint, she has held a number of roles varying from front-line through to senior management within a variety of commercial environments. With this, Trish brings her practical experience into the classroom and gives her the ability to engage professionals from junior to senior levels.

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