Handling difficult conversations at work

 Aug 16, 2016

No matter what position you are in at work, tough conversations are inevitable. Whether you are dealing with difficult people, are having to apologise for a mistake you have made, or are simply being candid with your colleagues, these situations are constantly arising.

The ability to handle tough talks with the correct balance of assertiveness and empathy is an essential skill. In the following three articles, New Horizons' Professional Development trainers Stan Thomas and Fee Hosking provide some tips to developing the necessary skills to effectively deal with difficult conversations.

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About the Author:

New Horizons  

New Horizons is Australia's leading corporate training provider, and has been educating business professionals for over 15 years in the areas of Professional Development, Microsoft Office & Adobe Applications, and IT Technical. Our aim through this blog is to bring you relevant stories, articles, and tips & tricks that can help you to improve your skills and productivity in the workplace. Our expert trainers will also be posting their own articles from time to time, so be sure to keep an eye out.

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