Oct 20, 2020
6 conversations a new manager should have
To those who have just been promoted to a new managerial role, congratulations! For those of us who have been in such roles for some time, I’m sure we all have some [...]
Oct 10, 2020
What Sort of Leader are You?
Our leadership style tends to be dependent on both the situation and the people we lead. We’ll take a closer look at three main styles: Autocratic, Democratic, and [...]
Apr 20, 2021
A guide to dealing with a complainer
How to spot a complainer among your staff They: Complain a lot and never take any action Have a victim mentality View themselves as powerless Have a strong [...]
Jan 27, 2021
Taking Responsibility for Your Own Performance
In my experience, I’ve noticed that people who do take responsibility for their own performance possess a number of significant characteristics. They tend to [...]
Nov 04, 2020
The Power of the Paragraph
Have you ever been frustrated trying to read an email or document because it doesn’t have a logical flow? In most cases, the cause can be found in the very structure [...]
Oct 07, 2020
What Customers Want
As customers, we all share some common and very basic needs when dealing with sales or service staff. To stay ahead of competitors, it is in the vendor's best [...]
Sep 16, 2020
Understanding your customers with 6 questions
As salespeople we all have many opportunities to support our organisation’s business retention and growth strategies. One of the best ways to achieve this is to gain [...]
Aug 26, 2020
Guidelines for Effective Time Management
If you’re serious about effectively managing your time, just follow these simple guidelines and you will reap the benefits: Identify and break your bad/old [...]
Jul 15, 2020
What Sort of Leader are You?
Our leadership style tends to be dependent on both the situation and the people we lead. We’ll take a closer look at three main styles: Autocratic, Democratic, and [...]
Jun 03, 2021
Who does what in managing change?
To ensure your strategic change initiatives have a greater chance of implementation and success, following some standard roles and guidelines may provide you with some [...]
Apr 15, 2021
Tips for managing your team throughout their stages of development
Managing a team throughout various stages of development can begin by looking at Tuckman and Jensen's four-phase model for achieving a high performing team. It’s [...]
Oct 29, 2020
Taking the emotion out of feedback
One of the greatest challenges managers face is how to give constructive feedback that results in their employee feeling positive and motivated to change their behaviour [...]
Oct 08, 2020
6 tips to help master the art of influence
Are you having trouble getting your ideas for change across to your customers or those within your organisation who have the power to influence and make things [...]
Aug 13, 2020
4 techniques to improve your active listening skills
Why is it so difficult to stay focused and actively engaged in some conversations? One of the main reasons is that we listen faster than we talk. In today's [...]
Apr 23, 2021
A new manager’s first conversations
To those who have just been promoted to a new managerial role, congratulations! For those of us who have been in such roles for some time, I’m sure we all have some [...]
Apr 11, 2021
Strategies to sell human services (Part 2)
In my previous blog post, I spoke about the challenges with selling human services and the need to create opportunities for strong, long-term, mutually beneficial [...]
Jan 15, 2021
The challenges with selling human services
(Part 1)
Has the time come for smaller organisations operating within human services to take a leaf from the pages of the private sector’s strategic approach to business survival [...]
