The New Horizons Essential Communication Skills Program teaches participants about the fundamentals of interpersonal communication styles and techniques. Participants learn the foundations of assertive communications, how to build rapport, how to ask and answer questions, use nonverbal communication, give feedback, and deal with push back. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure participant success.
Key Benefits for Participants
Key Benefits for the Business
- What Assertiveness?
- What is Speaking for Self?
- A model of communication
- Communication Filters
- DISC Profile
- Body Language
- Voice
- Words
- Key Listening Skills
- Active Listening
- Related Listening Skills
- What is empathy and why is it important?
- How do we express it?
- Covering your “but”
- How to say “No” and set limits
- Questioning Foundations
- Probing Techniques
- Characteristics of Effective Feedback
- Template
- Dealing with Pushback
- Receiving Feedback
Key Business Benefits
- Minimises friction caused by miscommunication or lack of empathy
- Consequent increase in respect and motivation for the communicator
- Consequent lift in productivity through more effective communications
Key Participants Benefit
- Helps participants understand themselves better to enhance behavioural change necessary to be an effective communicator
- Builds skills to minimise conflict and resentments, both in oneself or the party being communicated to
- Includes strategies to help participants accomplish greater finesse in relationships through communication
- Allows time for practice and insight
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Add to watch list or call 1300 794 006.
Add to watch list or call 1300 794 006.
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