1 Day
Learn about the international standard for IT Service Management (ITSM) as well as being guided about how to implement what you’ve learned. This course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL® training teaches essentials of IT Infrastructure Library (ITIL®) and helps you to understand how your organisation can benefit significantly by applying the ITIL principles to your work environment.
- IT Service Management Introduction
- Processes
- Functions
- Basic terminology
- Service Portfolio Management
- Demand Management
- Financial Management
- Service Level Management
- Service Catalogue Management
- Availability Management
- Information Security Management
- Supplier Management
- Capacity Management
- IT Service Continuity Management
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Incident Management
- Event Management
- Request Fulfilment
- Problem Management
- Access Management
- The interaction between these lifecycles, processes and also other IT management models
- The technology implications of ITIL® and selecting appropriate software.
- Advice, recommendations and discussion on how to make use of ITIL® and how to apply it in an organisation.
Itvinder Mankoo
With nearly 20 years in the IT training industry, Itvinder is one ...
About Microsoft On-Demand Learning
Build your Microsoft technical expertise while balancing the demands of your schedule. The new MOC On-Demand series courses combine high-quality video lectures, live hands-on labs and knowledge-checks in a self-paced format to help you build skills as your schedule allows—all at once or five minutes at a time.
MOC On-Demand at a Glance
Self-Paced Learning
Immediate Feedback on Mastery
SATV Eligible
Direct From the Source
Learn Anywhere Anytime
Live Hands-on
Labs
OLLAnywhere is a revolutionary way of utilising cutting-edge technology to allow students to attend live instructor-led training from anywhere in or outside of Australia.