CTCOLLAB – Troubleshooting Cisco IP Telephony and Video

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(Course eligible for SATVs)

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This is a Professional-level self-study technical course in the curriculum for the CCNP Collaboration certification. It prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

  • Identifying CISCO Collaboration Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools
  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues
  • Troubleshooting Endpoint Registration Issues
  • Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues
  • Describing Call Setup Issues and Causes
  • Troubleshooting On-Net Single-Site Calling Issues
  • Troubleshooting On-Net Multisite Calling Issues
  • Troubleshooting Off-Net Calling Issues
  • Troubleshooting ILS and GDPR
  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues
  • Troubleshooting Cisco TMS Issues
  • Troubleshooting MTP Issues
  • Troubleshooting Transcoder Issues
  • Troubleshooting Audio and Video Conferencing Issues
  • Troubleshooting Audio and Video Quality Issues
  • Working knowledge of converged voice, video and data networks
  • Working knowledge of the MCCP, SIP, and H.323 protocols and their implementation on CISCO IOS gateways
  • Ability to configure and operate CISCO routers and switches 
  • Ability to configure and operate CISCO Unified Communications Manager in a single site environment

Upon completion of this course, you will be able to:

  • Introduction to Troubleshooting Cisco Collaboration Solutions
  • Cisco Unified Communications Manager Troubleshooting
  • Cisco VCS Control and VCS Expressway Troubleshooting
  • Call Setup Issues
  • ILS and GDPR Issues
  • Cisco Unified Communications Manager Mobility Features
  • Cisco TelePresence Management Suite Issues
  • Voice Quality and Media Resources Issues
This course is available On-Demand. With On-Demand you get access to:
  • 365 days of unlimited access to interactive, Cisco authorized training
  • Hands-on practice labs delivered through Discovery Labs
  • Course content that is equivalent to classroom training
  • Graded assessments at the end of every section to provide students with vital feedback
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