In this course, you will be given an introduction to maintaining and operating a Cisco Unified Communications solution and its components, including:
- Cisco Unified Communications Manager
- Cisco Unified Communications Manager Express
- Cisco Unity Connection
- Cisco Unified Communications Manager IM and Presence Service
- This course prepares you for Cisco exam 210-060 CICD.
- Understanding the Components of Cisco Unified Communications Solutions
- Understanding the Characteristics of Cisco Unified Communications Solutions
- Understanding Administrator Interfaces
- Understanding End-User Interfaces
- Understanding Call Flows and Call Legs
- Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
- Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
- Understanding End-User Characteristics and Configuration Requirements
- Understanding End-User Implementation Options
- Understanding Endpoint Characteristics and Configuration Requirements
- Understanding Endpoint Implementation Options
- Understanding Telephony Features
- Enabling Telephony Features
- Understanding Mobility Features
- Enabling Mobility Features
- Understanding Cisco Unity Connection
- Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
- Understanding End User and Voice Mailbox Implementation Options
- Understanding Cisco Unified Communications Manager IM and Presence Service
- Enabling Cisco Unified Communications Manager IM and Presence Service
- Providing End-User Support
- Understanding Cisco Unified Communications Manager Reports
- Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
- Monitoring the System with Cisco Unified Real-Time Monitoring Tool
- Monitoring Voicemail in Cisco Unity Connection
- Understanding the Disaster Recovery System
- Discovery Lab 1: Verify System Information
- Discovery Lab 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
- Discovery Lab 3: Verify Voicemail Integration
- Discovery Lab 4: Discover the Cisco Unified Communications Manager CoS Implementation
- Discovery Lab 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
- Discovery Lab 6: Discover the Cisco Unified Communications Manager Express COR Implementation
- Discovery Lab 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
- Discovery Lab 8: Configure and Verify Endpoint Basic Configuration Elements
- Discovery Lab 9: Device Settings Configuration
- Discovery Lab 10: Configure Cisco Extension Mobility
- Discovery Lab 11: Configure Hunt Groups
- Discovery Lab 12: Configure Cisco Unified Mobility on HQ Phone 1
- Discovery Lab 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
- Discovery Lab 14: Verify the Cisco Unity Connection Integration
- Discovery Lab 15: Configure a User Template
- Discovery Lab 16: Configure a User
- Discovery Lab 17: Configure Cisco MediaSense for Video Greeting
- Discovery Lab 18: Configure Cisco Unity Connection for Video Greeting
- Discovery Lab 19: Use Cisco Unified Reporting
- Discovery Lab 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
- Discovery Lab 21: Generate User Reports
- Discovery Lab 22: Generate and View a QoS Detail Report
- Discovery Lab 23: Generate and View a Gateway Utilization Report
- Discovery Lab 24: Generate a Cisco Unity Connection Serviceability Report
- Discovery Lab 25: Generate Cisco Unified Serviceability Reports
- Lab 1: Remote Lab Access
- Lab 2: Explore Administrator Interfaces
- Lab 3: Explore End-User Interfaces
- Lab 4: Enhanced – Explore Call Flows in Cisco Unified Communications Manager
- Lab 5: Enhanced – Explore Call Flows in Cisco Unified Communications Manager Express
- Lab 6: Implement End Users
- Lab 7: Enhanced – Implement Endpoints
- Lab 8: Enhanced – Enable Telephony Features
- Lab 9: Enhanced – Enable Mobility Features
- Lab 10: Enhanced – Implement End Users and Voice Mailboxes
- Lab 11: Enable Cisco Unified Communications Manager IM and Presence Service
- Lab 12: Provide End-User Support
- Lab 13: Generate Cisco Unified Communications Manager CAR Tool Reports
- Lab 14: Monitor the System with Cisco Unified RTMT
- Lab 15: Back Up Cisco Unified Communications Manager
- Network Video Engineer
- Voice/UC/Collaboration/Communications Engineer
- Collaboration Tools Engineer
- Collaboration Sales/Systems Engineer
- Working knowledge of converged voice and data networks
- Basic knowledge of Cisco IOS gateways
- Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
- Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
- Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
- How to maintain a Cisco Unified Communications solution
- Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence
This course is available On-Demand. With On-Demand you get access to:
- 365 days of unlimited access to interactive, Cisco authorized training
- Hands-on practice labs delivered through Discovery Labs
- Course content that is equivalent to classroom training
- Graded assessments at the end of every section to provide students with vital feedback
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About Microsoft On-Demand Learning
Build your Microsoft technical expertise while balancing the demands of your schedule. The new MOC On-Demand series courses combine high-quality video lectures, live hands-on labs and knowledge-checks in a self-paced format to help you build skills as your schedule allows—all at once or five minutes at a time.
MOC On-Demand at a Glance
Self-Paced Learning
The modular structure offered by MOC On-Demand courses lets learners complete training piecemeal or in an order they choose.
Immediate Feedback on Mastery
Knowledge checks at the end of each module and each course tell learners whether they’ve mastered the content and are ready to move on.
SATV Eligible
Similar to In-class Microsoft official curriculum courses, MOC On-Demand is eligible for payment via Software Assurance Training Vouchers (SATVs)
Direct From the Source
MOC On-Demand is brought to you by the people who wrote the software. The content is based on the official Microsoft official curriculum (MOC).
Learn Anywhere Anytime
The high-quality in-depth video content, labs and knowledge checks are all available to you via the cloud 24 X 7.
Live Hands-on
Labs
Unlike other on-demand offerings that offer simulated labs, MOC On-Demand gives customers a live, real-time environment for hands-on training.
