Professional Development

�	Business Communication
�		Think on Your Feet�
�		Advanced Interpersonal Communication
�		Business Writing
�		Effective Presentations
�		Grammar Skills
�		Negotiating Skills
�		Reports and Proposals Writing
�		The Skilled Presenter(TM)
�		Writing Technical Documentation
�	�	�
�	Management & Leadership
�		5 Star Coaching�
�		Business Problem Solving
�		Change Management
�		Conducting Meetings
�		Conflict Resolution
�		Critical Business Thinking Skills Workshop
�		Diversity
�		Financial Management for Non-Finance Managers
�		Interviewing Skills
�		Managerial Leadership
�		Managing Performance
�		Project Management Fundamentals
�		Quality Management
�		Strategic Decision Making
�		Successful Interview Skills
�		Team Leadership
�	�	�
�	Nationally Recognised Qualifications
�		BSB51107 - Diploma of Management�
�		TAA40104 Cert IV in Training & Assessment - Bridging Course*
�		TAA40104 Cert IV in Training & Assessment - Full Course*
�		TAA40104 Cert IV in Training & Assessment (after-hours offered * in partnership agreement with TE)
�	�	�
�	Performance Enhancement
�		Assertiveness at Work
�		Creativity and Innovation
�		Essential Skills for Secretaries & PAs
�		How to Handle Difficult People
�		Time Management
�	�	�
�	Sales, Marketing & Customer Service
�		Call Centre Management
�		Excellence in Service - Advanced
�		Excellence in Service - Essentials
�		Fundamentals of Customer Service
�		Professional Selling Over the Phone
�		Professional Telephone Skills
�		Sales Fundamentals
�		Sales Management
�		Sales Skills - Advanced
�		Sales Skills - Fundamentals
�		Smarter Selling�
�	�	�
�	Career Development
�		Get That Job

For any further�questions or queries please contact your New Horizons Account Manager on 1300 794 006 or click here to make an enquiry.

*New Horizons also�offers dedicated on-site training, Contact your New Horizons Account Manager for more detail in this regard.